Privacy policy

Updated October 16, 2026: Apollo visitor identification has been removed, Cloudflare’s cookieless visit counter is now listed, and the site serves its own typefaces (one page still loads a typeface from Google Fonts).

The short version

We collect what we need to answer you, run the work you ask for, and understand how the site is used. We do not sell your information. We do not run advertising networks or ad tracking. When you want something corrected or deleted, you email us and we do it.

What we collect

Information you give us directly:

• Forms. When you request a Discoverability Baseline, nominate a company for a ranking, or contact us, you provide things like your name, work email, company, website, and a message.
• Booking a meeting. Scheduling runs on Microsoft Bookings. Microsoft collects your name, email, and the meeting details to put the time on both calendars.
• The site chat. Messages you type into the chat, and any contact details you share there.
• Email. Whatever you send when you write to us.

Information collected automatically:

• Analytics. We use Google Analytics 4 to measure visits: pages viewed, links clicked, approximate location from your IP address, device and browser type. This uses cookies (see below).
• Visit counts. Cloudflare Web Analytics counts page views without cookies and without tracking you across other sites.
• Hosting and security logs. The site runs on Cloudflare, which processes IP addresses and request data to serve pages and block abuse.

Where it goes

We use a small set of service providers to run the business. Each one processes data on our behalf:

• HubSpot — our CRM. Form submissions and chat conversations are stored there so we can follow up.
• Google — Analytics measurement.
• Microsoft — email and meeting scheduling.
• Anthropic — the site chat is answered by Claude, Anthropic's AI model. Chat messages are sent to Anthropic's API to generate responses.
• Your browser, for voice — the chat has an optional microphone button and an optional read-aloud button. Both use speech features built into your browser, and neither turns on until you click it. In some browsers, Chrome among them, the speech recognition audio is sent to the browser maker's own servers to be turned into text. We never receive or store the audio, only the text you choose to send.
• Cloudflare — hosting, delivery, security, and cookieless visit counts (Cloudflare Web Analytics).
• Google Fonts — one page, the Volo NXT shortlist, loads a typeface from Google, which receives your IP address as part of that request. Every other page serves its typefaces from this site.

That is the list. No ad networks, and we do not sell or rent your information to anyone.

How we use it

• To respond to you and deliver work you ask for, including running a Discoverability Baseline on the website you submit.
• To schedule and hold meetings.
• To understand which pages and content are useful, so the site gets better.
• To keep the site secure and working.

Cookies

The site sets Google Analytics cookies (names starting with _ga) to distinguish visitors and sessions. There are no advertising cookies. You can block or clear cookies in your browser settings, and Google offers a browser add-on that opts you out of Analytics everywhere.

Keeping and deleting

We keep information as long as it is useful for the purpose it was collected for. Contact records stay in the CRM so a conversation can pick up where it left off. If you want your information corrected or deleted, email us and we will handle it — usually within a few business days.

Your choices

• Ask what information we hold about you.
• Ask us to correct it or delete it.
• Opt out of analytics with browser settings or the add-on above.
• Unsubscribe from any email with one reply.

For any of these, write to hello@pivotaiglobal.com.

Other things worth knowing

• This site is for businesses and is not directed to children under 16. We do not knowingly collect information from children.
• Pages on this site link to other companies, including sponsors. Their sites have their own privacy practices, which we do not control.
• Our service providers may process data in the United States and other countries.

Changes

When this policy changes, the new version goes up on this page with a new effective date. Material changes get a plain-language note at the top.

Contact

Pivot AI Global, LLC
hello@pivotaiglobal.com

Effective October 16, 2026.